Subscription Types

Which subscription is right for me?

Essentials

Quick pulse of customer feedback, good for everyday use.

Professional

Unlock more insights on the Customer Experience with more features & benefits such as collecting the contact details of the feedback giver so you can head off any problems with an email or phone call early.

Feature	Benefit	Device type
Unlimited surveys	You can have as many surveys as you want	All
Unlimited feedbacks	No limit to the amount of feedback responses	All
View feedback 24/7	View your results online 24/7 via the cloud or the free App for both Android & iOS	All
Open feedback AI with Spotlight summary	Instant clarity from open feedback and categories giving you organised insights for faster action	Touch & Digital
Alerts	Collaborate with colleagues in real time to stop any problems becoming worse (alerts, notifications, comments)	All
Multiple simultaneous surveys	Examples: "How was breakfast?" "How was lunch?" "How was dinner?"	All
24/7 access to your results	Review results and prioritise actions	All
Benchmarking	HappyOrNot have industry leading benchmark data for your industry	All
Targets	Set and track targets on a per device basis. Compare performance	All
Data exports	Share results to engage your team and customers in a format to suit PDF, Excel, CSV, PowerPoint	All
Operational planning	Predict future performance based on previous trends and plan ahead.	All
Live feedback	Real-time update results from feedback terminal offers "in the moment" insights	All
Free App (iOS & android)	Use HappyOrNot Analytics anywhere with mobile app	All
Single Sign On	Improve sign-in process security and ease of use with Single sign-on	All
API & exports	File export and API with fully customisable data fields for easy usage of feedback in your preferred system *	All
API*	API with fully customisable data fields for easy usage of feedback in your preferred system	All
Contact Details	Immediately react to feedback on a personal level – voluntary contact details	Touch & Digital
Demographics *	Connect feedback with target audience and automatically capture demographic data.	Touch
Extra question	Add insights about the reason behind the feedback with additional questions	Touch & Digital
Own scale	Choose your own scale and index to align with your business requirements 5 smileys, NPS	Touch & Digital

* = extra charge