Smiley Feedback Ltd
HappyOrNot in Grocery & Convenience
HappyOrNot helps you turn your CX targets into KPIs
Food retailers operate in a fast-paced industry where the customer experience is crucial, so the operations need to run to the highest of standards. There are countless tasks to look after, many of which directly contribute to the customer’s shopping experience.
HappyOrNot is a powerful turnkey solution for transforming grocery store CX targets into actionable KPIs. The easy-to-use feedback terminals and powerful reporting tools make HappyOrNot the leading solution for collecting customer feedback in heavy footfall environments.
In the supply-chain environment, HappyOrNot provides vital information for all levels of management. The insights gathered will help everyone make better decisions in improving both the customer experience and store operations.
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Measure satisfaction at each point of experience
Produce Department
Is the produce fresh and up to standard?
Are the display units fully stocked?
Keep track of what your customers think about the selection and waiting times
Meat & Seafood
Deli & Bakery
Identify peak times and align your product selection with customers’ preferences
Seasonal Section
Prevent products from running out and get feedback from the selection on display
Check-out
Monitor the queue times and get information to support staffing & break planning
Measure other areas:
Employee satisfaction | Exit | Washrooms | Store layout | and more!
Transform your shopping experience with real-time satisfaction data
Test, validate, and deploy new concepts
HappyOrNot is the perfect tool for measuring how change management projects are going, and validating the effectivity of changes made in the store
Keep track of CX trends across the chain
Achieve high customer satisfaction levels in every store of the chain. Comparing satisfaction results between different locations helps you to discover and introduce best practices
Manage your operations more efficiently
Optimise operations, e.g. staffing and break-planning.
Use HappyOrNot to monitor employee satisfaction to help you detect unhappy employees affecting customer experience