Continuously monitor your colleagues' well-being using the brilliant Smiley Touch™
Find out WHY
The stylish Smiley Touch is the easiest and most effective way to monitor your colleague's well-being and mental health.
It's quick, anonymous and effective.
Place it wherever you want and in 3 simple-to-use screens, you'll quickly find out how more than any paper or online survey
First Screen - Ask your survey question
The Survey Question is displayed on the touch-screen. For example "How was your workday today?"
You choose your own survey questions based on whatever you want to ask.
You can change it to suit whenever you want to. The question can be changed in the software in minutes.
Some more examples:
"How are you feeling today?"
"Please rate the meeting"
"How safe do you feel at work?"
Second Screen - Ask WHY? - using your Follow Ups
IDENTIFY THE PAIN-POINTS
You'll want to know why someone pressed a negative Smiley (the pink or red smiley face). We call these THE PAIN-POINTS.
Chose up to 5 icons to identify your Pain-Points. The final icon will always be "Something Else" to cover anything missed.
Examples include: "Workload"; "Deadlines"; "Training"; "Workspace"; "Bullying"; "Personal issues" etc.
You can choose your icons from our extensive library of follow-up options OR we'll happily show you how to create your own.
The icons can be changed in the software at any time.
IDENTIFY THE HIGHLIGHTS
Likewise you'll want to know why a positive Smiley (the dark or light green smiley face) was pressed. We call these THE HIGHLIGHTS
You can chose to use the same icons you used for your negative feedback OR choose completely different ones. It's up to you.
Examples of highlights might include: "Colleagues", "Fun place to work", "Great cafeteria", "My Team" etc.
Again you can choose from our icon library or create your own and they can be changed in the software at any time to suit your criteria.
The third screen offers an opportunity for open feedback by way of the virtual keyboard.
Your colleagues can type in their own feedback to cover any parts you may have missed. They can give you more detail on how they are feeling and why they pressed a particular smiley button.
A spam filter is available to hide any nonsense from your reports.
Third Screen - Drill down further using Open Feedback
Ready to use in minutes
The Smiley Touch is quick & easy to assemble and activates upon plug-in.
3-tier insights (see the work flow image)
First Screen: Your survey question
Second Screen: Follow ups to find out WHY?
Third Screen: Open feedback
Engaging user experience
Sleek, seamless interface guides the user through the feedback experience smoothly and effortlessly.
Live actionable business insights, always included.
Track your performance with intuitive and interactive data analytics, auto-updated every 15 minutes.
Use the Happy Index or NPS (Net Promoter Score) to track employee satisfaction against your target, pinpoint issues and uncover problems. These live business insights help you make informed decisions on where to improve your service. Once introduced, your improvements can then be measured to see how well they have worked.
Use our free API to integrate feedback into your company's systems.
Access your results 24/7 via our online dashboard OR free mobile App (iOS/Android). Automated reports are emailed to you every week.
Video introduction to our Reporting Service
Quick View: your status, at a glance
Quick View offers an overview of your key performance results summarised in simple and informative widgets.
It helps you focus on the most important information.
With over 1 BILLION feedbacks collected across the globe, you can rely on our industry bench-marking data.
The KEY FINDINGS widget tells you where your employee satisfaction results currently stand within your sector.
Analytics - dig deeper into your data
The Analytics section of the Reporting Service automatically updates every 15 minutes. This allows you to research long term trends and pinpoint exact times and places of any service decline.
You get full control to analyse your past and current performance. Using the blue line Happy Index is a simple way of setting targets and bench-marking against your sector. Alternatively, NPS replaces the Happy Index at the click of a button.
These live business insights help you make informed decisions on what improvements should be introduced and where you should implement them.
Displays the results of your positive (dark green & light green smiley button presses) FOLLOW UP icons from the second screen. A useful tool for identifying what has impressed your employees the most. The system automatically sorts the answers into descending order for you.
Compare Location/Branch/Store Performance
Easily spot the leaders in your business and identify where improvements should be made to those areas below your targets. Share best practice between stores/branches to raise the Happy Index.
Displays the results of your negative FOLLOW UP icons from the second screen. Negative = pink & red smiley face presses. A very useful tool for identifying what is annoying your employees the most and helps you make informed decisions on where to improve.
Displays the open feedback results from the third screen. On average, 15% of users who clicked the second screen icons, will add their open feedback. A spam filter is available.
This is a useful widget for drilling down further in to your colleagues's experience to identify their highlights and pain-points with your service.
You can share your results on social media using our handy social report whenever you want to.
For live updates, send your social reports directly to an LED screen in location so your colleagues can see that you really care about the workplace and how if affects them.
Weekly & Monthly Reports via email
The Reporting Service will automatically email users weekly and monthly location-based PDF reports. These can be easily configured to suit you.
Reports when you want them
You can export any report you need directly from the Reporting Service. Want to see what your colleagues thought of their workspace last Tuesday between 4 and 5pm? You can do it. Want to see how Branch 3 performed in March last year? You can do that too.
Web & Email Reports (FREE)
Role, location and time-based result summaries sent to your and your colleagues' email every week and every month.
Based on your preferences, reports can be customised. For example a store manager would want to see their results. The area manager would want to see their area's results. The boss would want to see all results, but probably only weekly.
Colleague Interaction Reports (FREE)
A one page printable summary report for sharing your results internally and in location.
Export from the Reporting Service at any time in PDF format
Misuse Protection (FREE)
A built-in setting that filters out excessive button presses by naughty children and mischievous employees.
The acceptable delay between button presses can be configured in the software and ensures you maintain data accuracy.
Social Sharing (FREE)
Share your results on your favourite social media platforms with our easy to use Colleague Interaction report.
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