About Us

HappyOrNot®

We are the global leader in instant customer and employee satisfaction reporting with our innovative feedback smileys. We deliver world-class service on time, without exceptions.

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Our broad experience in both European and US markets has enabled us to gather an extensive worldwide market intelligence database.

Thanks to our unique insight to most industries and a leadership team made up from global industry leaders, we have a firm background to help you increase your customer and employee happiness.

Smiley Feedback Ltd

We are authorised UK sales partners of the HappyOrNot®service.

Since

2009

135

countries

Developing innovative tools and services to improve customer, employee & student satisfaction since 2009

The HappyOrNot service is being used daily in 135 countries

Our customer list includes over 4,000 leading retail and service chain organisations worldwide.

50,000+

users

More than 50,000 users regularly use our Reporting Service to monitor their satisfaction levels