Business Insights you can do something about...
...let your customers and employees tell you how they are feeling and what you can do to fix it.
Extensive & reliable reporting helps you track your performance
Our cloud-based REPORTING SERVICE helps you easily track and manage your performance, translating your feedback into clear and actionable analytics.
Intuitive widgets help you identify your business highlights & pain-points.
Even better, your customers and employees tell you what's making them unhappy, letting you make data-driven improvement decisions
Access your feedback data on the Reporting Service whenever you like, 24/7 via the web or the App (iOS/Android)
QUICK VIEW – your performance at a glance
Quick View gives you an instant overview of your key performance targets all summarised in easy-to-read widgets.
It helps you focus on what's important, and saves you time.
Full region and unit level benchmarking controls.
Use the Happy Index or NPS as your Key Performance Indicator.
Real-time performance benchmarking against previous periods and with hourly patterns.
Ranking - easily compare branch/location performance in a league table format.
Auto-refreshing views for back-office monitoring.
ANALYTICS – digging deeper into your results
Analytics shows your feedback results in interactive charts helping you to research long-term trends and pinpoint exact times and places of service decline.
The drill-down functionality and data exporting gives you full control to analyse your past and current performance results, so you can make more informed decisions for the future success of your business.
Performance Reports – automatically emailed to you.
Period reports automatically sent to you and your teams
The easiest way to share your HappyOrNot results within the organisation.
Local and regional level reports
Daily and weekly reports are great tools for improving performance across units.