Smiley Touch™
Find out WHY they pressed that button.
The stylish tablet-style touch-screen feedback collecting Smileys are the easiest and most effective way to discover why your customer pressed a smiley button.
A Follow up selection help you pin-point what elements of your service are causing issues, so you can make immediate improvements.
Users can then add Open Feedback via the Third Screen virtual keyboard to give you more information.
Ready to use in minutes
Quick to assemble and activates upon plug-in
3-tier insights (see the work flow image)
First Screen: The Survey Question
Ask anything you like. The question can be changed in minutes in the software.
Second Screen - WHY?
Icons make it quick & easy to identify both "Highlights" (from positive feedback) and "Pain Points" (from negative feedback) in a simple click. You choose the icons that suit your business from our library or we can make them for you.
You can also choose to have different follow up icons for positive feedback than you have for negative feedback.
Third Screen - Open Feedback
Users type in their open feedback using the virtual keyboard to further help you identify what has made them happy or upset them about the service they received.
Engaging user experience
Sleek, seamless interface guides the user through the feedback experience smoothly and effortlessly.
Intelligent Reporting
Live actionable business insights, always included.
Track your performance with intuitive and interactive data analytics, auto-updated every 15 minutes.
Use the Happy Index or NPS (Net Promoter Score) to track customer satisfaction against your target, pinpoint issues and uncover problems. These live business insights help you make informed decisions on where to improve your service. Once introduced, your improvements can then be measured to see how well they have worked.
Use our free API to integrate feedback into your company's systems.
Access your results 24/7 via our online dashboard OR free mobile App (iOS/Android). Automated reports are emailed to you every week.
Reporting Service video
Quick View: your status, at a glance
Quick View offers an overview of your key performance results summarised in simple and informative widgets.
It helps you focus on the most important information.
With over 1 BILLION feedbacks collected across the globe, you can rely on our industry bench-marking data.
The KEY FINDINGS widget tells you where your customer satisfaction results currently stand within your sector.
Analytics - dig deeper into your data
The Analytics section of the Reporting Service automatically updates every 15 minutes. This allows you to research long term trends and pinpoint exact times and places of any service decline.
You get full control to analyse your past and current performance. Using the blue line Happy Index is a simple way of setting targets and bench-marking against your sector. Alternatively, NPS replaces the Happy Index at the click of a button.
These live business insights help you make informed decisions on what improvements should be introduced and where you should implement them.
Daily Distribution
Highlights
Displays the results of your positive (dark green & light green smiley button presses) FOLLOW UP icons from the second screen. A useful tool for identifying what has impressed your customers the most. The system automatically sorts the answers into descending order for you.
Compare Location/Branch/Store Performance
Easily spot the leaders in your business and identify where improvements should be made to those areas below your targets. Share best practice between stores/branches to raise the Happy Index.
Pain Points
Displays the results of your negative FOLLOW UP icons from the second screen. Negative = pink & red smiley face presses. A very useful tool for identifying what is annoying your customers the most and helps you make informed decisions on where to improve.
Open Feedback
Displays the open feedback results from the third screen. On average, 15% of users who clicked the second screen icons, will add their open feedback. A spam filter is available.
This is a useful widget for drilling down further in to your customer's experience to identify their highlights and pain-points with your service.
Data Exports
Social Sharing
You can share your results on social media using our handy social report whenever you want to.
For live updates, send your social reports directly to an LED screen in location so your customers can see that you really care about the service they receive.
Weekly & Monthly Reports via email
The Reporting Service will automatically email users weekly and monthly location-based PDF reports. These can be easily configured to suit you.
Reports when you want them
You can export any report you need directly from the Reporting Service. Want to see what your customers thought of your service last Tuesday between 4 and 5pm? You can do it. Want to see how Branch 3 performed in March last year? You can do that too.
Included Features
Web & Email Reports (FREE)
Role, location and time-based result summaries sent to your and your colleagues' email every week and every month.
Based on your preferences, reports can be customised. For example a store manager would want to see their results. The area manager would want to see their area's results. The boss would want to see all results, but probably only weekly.
Customer Interaction Reports (FREE)
A one page printable summary report for sharing your results internally and in location.
Export from the Reporting Service at any time in PDF format
Misuse Protection (FREE)
A built-in setting that filters out excessive button presses by naughty children and mischievous employees.
The acceptable delay between button presses can be configured in the software and ensures you maintain data accuracy.
HappyOrNot API (FREE)
Integrate your HappyOrNot results into your company’s own dashboard.
Social Sharing (FREE)
Share your results on your favourite social media platforms with our easy to use Customer Interaction report.
Add-on Features
Branding Pack (Optional Extra)
Fit the Smiley Touch to your brand with one of our available branding packs:
Standard: branded leg plate + question sheet per your company logo
Custom: own design leg plate + question sheet
Specifications (Stand Version)
Weight (assembled)
9.0kg (19.8lbs)
Dimensions (assembled)
Depth: 340mm
Width: 340mm
Height: 1300mm
Data Transfer
3G secure network. No WIFI needed
