HappyOrNot in Catering

A great customer experience is the best meal ticket

Consumers today have more choices. Empowered by internet, reviews, and social media sharing, people can make an informed decision and choose a product or service that gives them the ultimate experience.

With the help of customer satisfaction data, you can upgrade your menu, services and facilities according to your customers’ perceptions.

You are able to make the needed changes to provide your customers with a memorable experience, one that makes them return and refer their friends.

Measure satisfaction at each point of experience

Cafeteria

Identify the customers' perception of your food quality, menu selection and healthiness

Cash register

Discover if the menu selection is optimal and what your customers thought about the wait time, pricing & availability

Exit Doors

Measure satisfaction with the overall dining experience. Are they likely to return?

Food Stalls & Juice Bars

Ask your customers how they like the atmosphere, selection, waiting times or level of service.

Employee Area

Gauge your employees' workday satisfaction. Engaged and happy employees will serve your customers better.

You can also measure other areas:

Service availability | Waiting time | Cleanliness of the premises | Atmosphere | Online services

Transform your catering experience with real-time satisfaction data

Choose the best suppliers

Monitor how the quality of your food varies depending on the supplier or producer of the raw materials.

Spot and fix service issues

Real time alerts allow you to spot fluctuations in real time and react immediately. You can address issues concerning waiting time or food availability, for instance.

Adjust your menu

See which meal choices get the lowest or highest satisfaction rates and adjust the menu accordingly. The continuous survey process allows you to monitor which adjustments prove the most successful.

Motivate your employees

Customer satisfaction data makes your staff aware of the effect of their friendliness and attitude on customer satisfaction, encouraging them to provide even better service.