Smiley Digital™
Our digital feedback tool
Emails
Webpages
WhatsApp & SMS messaging
Apps
Customer service desks
Intranets & E-Commerce
Click the image to see Smiley Digital in action
High response rates. Fully anonymous.
Easy to deploy
Multi-language support
Virtually all digital touchpoints
Safe & fast way for people to share feedback
Gain in-depth insights to improve your performance
3-screen survey for rich business insights
Screen 1. Your survey question
Ask anything and change it as often as you want.
examples: Please rate our service, How was your workday? Please rate your checkout experience, etc.
Screen 2. Follow Ups
Follow Ups are further icons used to identify experience "highlights" and "pain points". They tell you what's making your users unhappy and allow you to make improvements. You can use between 2 and 6 follow ups.
Some follow up examples for customers: speed of site, product stock, delivery options, payment option
For HR: remote working, feeling isolated, workload.
Screen 3 Open Feedback
Your customers & employees give you more detailed open feedback via the virtual keyboard.
Perfect for adding more detail on your Follow Ups or for highlighting other pain points.
Smiley Digital range
You can change the mode anytime during your subscription to suit. One month as Smiley Digital Email, then one month as Smiley Digital SOLO, then embed it in your website for a period.
You can change it when you want and as often as you want.
Smiley Digital Email
Embed your survey anywhere in your email message including your email signature.
User selects one of the four smiley faces directly from the email.
Directed to your unique web page to complete your survey and answer your Follow-Up question to find out WHY they feel that way
Additional business insights come from the Open Feedback screen.
Perfect for employee surveys (well-being), customer surveys (how did we do today?), student surveys (how was the class?), and service desks.
Smiley Digital Embed (webpage/app)
Flexible placement within web pages and apps at any stage of the customer journey.
Embed a Smiley Digital as part of your checkout process to gather valuable feedback.
Smiley Digital Pop Up
Single use appearance during the customer journey to gather immediate feedback.
Can appear wherever you want, for example during checkout or as a "thank you for visiting"
Key Features
The familiar and iconic Smileys at your service
Improve the engagement with a non-intrusive and friendly user experience. It’s a common solution giving you insights for both your digital and physical touchpoints.
Uncover the ‘why’ behind good or bad experiences
Gain deeper insights into your service performance for instant and continuous improvement with follow-up questions and open comments.
Fast deployment and easy to use: No IT support needed
Pop-up or Embed surveys are placed seamlessly on your web page with simple scripts, while Solo is a fully digital, out-of-the box, solution. Updates are automatic and free, including fast and friendly support when needed.
Key Tools
Web & Email Reports
Role, Location, and time-based result summaries sent to your email.
Interaction Reports
1-page printable summary report for sharing your results internally and in location.
Social Sharing
Click-to-share summary image for sharing your results online.
Real-time Collaboration (premium service)
Offers instant awareness of service decline via automated app and email notifications. Collaborate and comment on alerts as issues are being resolved.
Multi-language support
Smiley Digital be in as many languages as you need for the survey. Want it in French, Polish or Arabic? no problem.