Smiley Feedback Ltd
Smiley Digital™
Feedback from your emails and your digital presence
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Emails
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Webpages
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Apps
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Customer service
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WhatsApp & SMS
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Intranets
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E-Commerce
and as SOLO - the perfect stand-alone feedback solution
High response rates. Fully anonymous.
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Easy to deploy
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For virtually all digital touchpoints
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Safe & fast way for people to share feedback
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Gain in-depth insights to improve your performance
At a glance, the 3-screen user experience
Screen 1. Your survey question
Ask anything and change it as often as you want.
examples: Please rate our service, How was your workday? Please rate your checkout experience, etc.
Screen 2. Follow Ups
Follow Ups are further icons used to identify experience "highlights" and "pain points". They tell you what's making your users unhappy and allow you to make improvements. You can use between 2 and 6 follow ups.
Some follow up examples for customers: speed of site, product stock, delivery options, payment option
For HR: remote working, feeling isolated, workload.
Screen 3 Open Feedback
Your customers & employees give you more detailed open feedback via the virtual keyboard.
Perfect for adding more detail on your Follow Ups or for highlighting other pain points.
Smiley Digital range
One Smiley Digital licence gives you 12 months service.
Change the type to suit the survey as often as you want.
Embed your survey anywhere in your email message or within your email signature.
Recipient selects one of the four Smileys directly from the email.
They are redirected to a web page where they answer the Follow-Up question and leave additional comments in the Open Feedback screen.
Perfect for:
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Employee well-being surveys
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Customer surveys
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Student surveys
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Service desks
Embed on page
Flexible placement within web pages and mobile apps at any stage of the customer journey.
Many of our customers embed a Smiley Digital as part of their online checkout process, gathering valuable feedback from customers and using the Follow Up & Open Feedback responses to improve their service.
Pop Up
Single use appearance during the customer journey - for example during checkout or a "thank you for visiting" to gather immediate feedback.
Statistically significant response rates.
Solo
Safe & easy micro-feedback channel for both physical and digital touchpoints.
QR code or short URL sends people to your Smiley Link webpage.
They give you feedback using their mobile phones or browser.
Safe and quick.
On the webpage they are led through the same 3-screen user experience of survey question, follow up responses and Open Feedback.
Get maximum feedback from a single device using posters as Call-to-Action signs to grab your users' attention. Add the QR code to your till rolls, menus, tables and on posters around your offices, school buildings or retail outlets.
The opportunity to grab feedback in the moment in multiple places is huge.
Key Features
The familiar and iconic Smileys at your service
Improve the engagement with a non-intrusive and friendly user experience. It’s a common solution giving you insights for both your digital and physical touchpoints.
Uncover the ‘why’ behind good or bad experiences
Gain deeper insights into your service performance for instant and continuous improvement with follow-up questions and open comments.
Fast deployment and easy to use: No IT support needed
Pop-up or Embed surveys are placed seamlessly on your web page with simple scripts, while Solo is a fully digital, out-of-the box, solution. Updates are automatic and free, including fast and friendly support when needed.
Key Tools
Web & Email Reports
Role, Location, and time-based result summaries sent to your email.
Interaction Reports
1-page printable summary report for sharing your results internally and in location.
Social Sharing
Click-to-share summary image for sharing your results online.
Real-time Collaboration (premium service)
Offers instant awareness of service decline via automated app and email notifications. Collaborate and comment on alerts as issues are being resolved.
Try it - EMBED
Click the smiley face below to run the survey on this page
Try it - QR code
Use your phone to scan the QR code below and be sent to your unique survey page
