HappyOrNot in Restaurants, Food & Beverage
Make your restaurant everyone’s favourite spot
Increase satisfaction across all business areas
Catering - Restaurants - Food & Beverage - Education - Finance & Insurance - Hotels - Hospitality - Facilities Management - Public & Governmental - Automotive - Gym & Fitness - Cleaning Services - Property Services
Create a dining experience your customers crave
Your restaurant is more than the food you serve. Customers also come to you for convenience, comfort, socialising and entertainment.
Making their experience enjoyable and memorable will keep them coming back.
With the help of customer satisfaction data, you can gauge how your customers really feel about your menu, your service and your facilities. Instant feedback allows you to keep the service levels high at all times and address issues immediately.
You can also help your staff's confidence with high volumes of positive customer feedback, boosting motivation and helping improve their work.
Help your staff to shine!
Measure satisfaction at each point of experience
Is your restaurant/venue warm, comfortable and inviting?
Do your customers feel welcome?
Track your customers’ happiness with the hygiene of your facilities.
Our Smiley Walls are perfect for this
Find out how well your customers feel they are being served.
Track your customer satisfaction levels with the quality of the food, wine and drinks on offer
Measure your customers' satisfaction of the overall experience.
You can also measure other areas such as:
Employee satisfaction | Menu selection | Referral | Online | and more
Transform your hospitality experience with real-time satisfaction data
Choose the best suppliers
Monitor how the quality of your food varies depending on the supplier or producer of the raw materials.
Spot and fix service issues
Real time alerts allow you to spot fluctuations immediately. For example, you can address issues concerning wait time, food availability or washroom cleanliness.
Adjust your menu
See which meal choices get the lowest or highest satisfaction rates and adjust the menu accordingly. The continuous survey process allows you to monitor which adjustments prove the most successful.
Motivate your employees
Feedback results show your staff how their friendliness and attitude affects customer satisfaction, encouraging them to provide a better service.