HappyOrNot in Food & Beverage
Create a dining experience your customers crave
Your restaurant, bar or cafe is more than just the food & drink you serve.
Customers also come to you for convenience, comfort, socialising and entertainment.
Making their experience enjoyable and memorable will keep them coming back.
With the help of customer satisfaction data, you will quickly see what your customers really think about your menu, and your service and your facilities.
This instant feedback allows you to make quick improvements to keep service levels high and address issues immediately.
You can boost your staff's confidence with high volumes of positive customer feedback, increasing their motivation which will result in improved customer service .
Measure satisfaction at each point of experience
Atmosphere
Is your restaurant/venue warm, comfortable and inviting?
Do your customers feel welcome?
Washrooms
Track your customers’ happiness with the hygiene of your facilities.
Our Smiley Walls are perfect for this
Service Levels
Find out how well your customers feel they are being served.
Meal Quality
Track your customer satisfaction levels with the quality of the food, wine and drinks on offer
Exits
Measure your customers' satisfaction of the overall experience.
Transform your hospitality experience with real-time satisfaction data
Choose the best suppliers
Monitor how the quality of your food varies depending on the supplier or producer of the raw materials.
Spot and fix service issues
Real time alerts allow you to spot fluctuations immediately. For example, you can address issues concerning wait time, food availability or washroom cleanliness.
Adjust your menu
See which meal choices get the lowest or highest satisfaction rates and adjust the menu accordingly. The continuous survey process allows you to monitor which adjustments prove the most successful.
Motivate your employees
Feedback results show your staff how their friendliness and attitude affects customer satisfaction, encouraging them to provide a better service.