Smiley Feedback Ltd
HappyOrNot for DIY & hardware stores
In Home Improvement centres, creating a great customer experience is crucial for sales.
Having the right products in stock, knowledgeable staff that are available to help customers and an intuitive floor plan are all key factors in providing the best customer experience.
Sales assistants can make a remarkable difference in your sales numbers. Recommendations and tips from an expert can give your customers confidence when making their final purchasing decision, including the potential for up-selling and cross-category browsing.
Inspired and happy customers make unplanned purchases far beyond their initial shopping list.
Measuring and analysing your customer experience helps management understand how customers feel about the service you provide and supports informed decision-making for improvements.
Want to improve your CX and find out what the secret of happier customers is?
Download “The Ultimate Retailer’s Checklist: 5 Secrets to Happier Customers” and learn how to turn your retail customers into brand advocates.
Measure satisfaction at each point of experience
Store layout
Can customers easily find the brands and products they are looking for?
Staff knowledge
Get feedback on the helpfulness and knowledge of staff.
Checkout & exits
Monitor queue times and get information to support staffing and break planning.
Employee areas
Measure your staff's workday satisfaction - happy employees make happy customers!
Plus, you can measure other areas:
Web Shop | Product Availability | Click & Collect Point | Store layout | Wait Times
Transform your service experience with real-time satisfaction data
Fine-tune Your Store with Feedback
How do your customers feel about the store layout and displays?
With HappyOrNot, you can measure and validate various changes made in the store by collecting feedback before, during, and after changes.
Motivate Your Staff to Achieve More Sales
Daily result reports tell you and your staff how they are performing, providing motivation to serve customers better every day.
Positive feedback is guaranteed to boost staff confidence in giving tips, recommendation and upselling.
Improve customer experience.
HappyOrNot is a powerful customer experience tool for use across your whole chain. Monitoring various locations allows managers to detect CX trends, and develop best practices