HappyOrNot for DIY & Hardware Stores

The Right Tool for the CX Job

Increase satisfaction across all business areas

Home & Electronics - Supermarkets - Convenience - Forecourts - Pharmacies - DIY Stores - Fashion & Accessories

In Home Improvement centres, creating a great customer experience is crucial for sales.

Having the right products in stock, knowledgeable staff that are available to help customers and an intuitive floor plan are all key factors in providing the best customer experience.

Sales assistants can make a remarkable difference in your sales numbers. Recommendations and tips from an expert can give your customers confidence when making their final purchasing decision, including the potential for up-selling and cross-category browsing.


Inspired and happy customers make unplanned purchases far beyond their initial shopping list.

Measuring and analysing your customer experience helps management understand how customers feel about the service you provide and supports informed decision-making for improvements.

Want to improve your CX and find out what the secret of happier customers is?


Download “The Ultimate Retailer’s Checklist: 5 Secrets to Happier Customers” and learn how to turn your retail customers into brand advocates.

Measure satisfaction at each point of experience

Store Layout

Can customers easily find the brands and products they are looking for?

Staff Knowledge

Get feedback on the helpfulness and knowledge of staff.

Checkout & Exits

Monitor queue times and get information to support staffing and break planning.

Employee Areas

Measure your staff's workday satisfaction - happy employees make happy customers!

Plus, you can measure other areas such as:

Web Shop | Product Availability | Click & Collect Point | Store layout | Wait Times

Transform your service experience with real-time satisfaction data

Fine-tune Your Store with Feedback

How do your customers feel about the store layout and displays?

With HappyOrNot, you can measure and validate various changes made in the store by collecting feedback before, during, and after changes.

Daily result reports tell you and your staff how they are performing, providing motivation to serve customers better every day.

Positive feedback is guaranteed to boost staff confidence in giving tips, recommendation and upselling.

Motivate Your Staff to Achieve More Sales

HappyOrNot is a powerful customer experience tool for use across your whole chain. Monitoring various locations allows managers to detect CX trends, and develop best practices

Improve customer experience.

Increase satisfaction across all business areas

Visit your business sector to learn about improving the customer and employee experience!

HappyOrNot in Real Life (Case Studies)

To see how some of our global customers are using the HappyOrNot service to improve their CX/EX in your sector, please check out the links below

Need help?

Visit the HappyOrNot handbook

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