Smiley Feedback Ltd
HappyOrNot
Feedback made easy
In the moment pulse feedback
Improve service and increase revenue
Retain employees
Discover what people are really thinking and what you can do to improve it.
From customers, clients, patients, students, visitors, guests, website users, people you email, employees and colleagues and many more.
Improving made Easy
Get the most for your business with the world’s leading feedback solution.
Easily transform feedback into usable business insights.
Uncover Pain Points
Improve experiences
Increase loyalty & referrals
Manage your brand
Reduce costs & grow revenue
The HappyOrNot Service
Measure - Monitor - Improve
Measure
Use our globally-recognised Smiley Devices to capture high quality feedback in seconds.
Monitor
Find out what people are feeling about your business right now and quickly identify any pain-points.
Set targets and compare performance against your branches.
Receive alerts when things aren't going well.
Improve
Make data-driven improvements to create happier users.
Repeat
Re-measure after you've made your improvements.
Increase loyalty and watch your costs drop and your profits grow.
Cover everything
Use our Smiley Touch and Smiley Terminal kiosks to cover your physical touchpoints. They're approachable & fun-to-use
Use our Smiley Digitals for your online touchpoints in emails, webpages, apps, WhatsApp messages, SMS messages & more
