Smiley Feedback Ltd
HappyOrNot
Feedback made easy
"In-the-moment" feedback
Improve service
Retain employees
Cut costs & increase revenue
Feedback from customers, employees, patients, students, visitors, hotel guests, website users, people you email and many more.
Improving made Easy
Get the most for your business with the world’s leading feedback solution.
Easily transform feedback into usable business insights.
Uncover Pain Points
Improve experiences
Increase loyalty & referrals
Manage your brand
Reduce costs & grow revenue
The HappyOrNot Service
Measure - Monitor - Improve - Repeat
Measure
Use our globally-recognised Smiley Devices to capture high quality feedback in seconds.
Monitor
View your feedback results 24/7.
Discover how people are feeling about your service right now quickly identifying highlights & pain-points.
Set targets for Happiness and compare performance
Improve
Make immediate data-driven changes to improve service and create happier users.
Repeat
Re-measure to see what they think of your service changes.
Increase loyalty and watch your costs drop and your profits grow.
Cover all your Touchpoints
Use our Smiley Touch and Smiley Terminal kiosks to cover your physical touchpoints. They're approachable & fun-to-use
Use our Smiley Digital option to cover your online touchpoints in emails, webpages, apps, WhatsApp messages, SMS messages & more
Measure using our Smileys
Our Best Seller
Tells you WHY people are unhappy and quickly shows you where to make improvements.
Smiley Terminal™
The Original
Quick & approachable
Collect maximum feedback in high-traffic areas.
Smiley Digital™
Email & Online
Our digital solution for your customers with instant, high-volume actionable feedback.
