1 Million Feedbacks Every Day
You can rely on our data
The 4-Step HappyOrNot® feedback solution for all businesses
Whoever you want feedback from (customers, employees, students, guests etc) and whether you want to record feedback in just 1 location or a 100 locations, the HappyOrNot® feedback solution is the same for all organisations.
Step I: LISTEN
Use our globally-recognised Smiley Devices to capture feedback from your customers, colleagues and users in seconds.
Smiley Touch - tells you WHY
Smiley Terminal - quick & easy feedback
Smiley Digital - our online solution
Step 2: LEARN
Using live data analytics, our Reporting Service translates your feedback to show how users are feeling about your service right now.
customers, employees, students, guests etc
are they very happy/happy/unhappy/very unhappy
easily identify when they gave you feedback
pinpoint the exact place causing problems
what's making them happy or unhappy?
Step 3: IMPROVE
Use your feedback results to make data-driven decisions to improve your business.
Monitor your results to see how well these improvements are being received.
Step 4: REPEAT
Listen - Learn - Improve
Continue to LISTEN - LEARN - IMPROVE to strengthen your user experience (CX & EX) and increase your bottom line.
Turning live feedback in to usable business insights has never been easier
Your Smileys. Your choice.
The perfect smiley feedback devices to fit your needs
Improving made Easy
Get the most for your business with the world’s leading feedback solution and easily transform feedback into usable business insights.
Uncover Pain Points
Increase loyalty and referrals
Enhance brand reputation
Our range of Smiley Feedback devices coupled with 24/7 access to the Reporting Service make capturing and analysing user happiness simple, saving you time to focus on making business improvements.