1 Million Feedbacks Every Day
Turning live feedback into usable business insights.
It's never been easier.
The HappyOrNot® feedback solution.
Simple and Effective. For all businesses
Whoever you want feedback from the HappyOrNot® feedback solution is always the same.
1. MEASURE feedback using our smiley devices
2. MONITOR your results in the Reporting Service
3. IMPROVE the experience using live business insights to help your decision-making
Customers, employees, students,
consumers, guests, website visitors...
Step I: Measure
Use our globally-recognised Smiley Devices to capture feedback from your customers, colleagues and users in seconds.
Smiley Touch - tells you WHY
Smiley Terminal - quick & easy feedback
Smiley Digital - our online & "touchless" solution
Step 2: Monitor
Using live data analytics, our Reporting Service translates your feedback to show how users are feeling about your service right now.
Customers, employees, students, consumers, guests etc.
What are their feelings? Very Happy - Happy - Unhappy - Very Unhappy?
Identify when they felt that way.
Discover the experience points causing you problems.
what's making them Happy or Unhappy?
Step 3: Improve
Use your feedback results to make better (data-driven) decisions to improve your business.
Measure again to see how your improvements are being received.
Step 4: Repeat
Measure - Monitor - Improve - Repeat
Continue to Measure - Monitor - Improve to improve USER EXPERIENCE and strengthen your bottom line.
Improving made Easy
Get the best for your business with the world’s leading feedback solution that automatically translates your feedback into usable business insights.
Uncover Pain Points
Increase loyalty and referrals
Better brand and reputation management
Your Smileys. Your choice.
The perfect range of feedback devices to suit your needs
Our range of Smiley Feedback devices coupled with 24/7 access to the Reporting Service make capturing and analysing user happiness simple, saving you time to focus on making business improvements.