Smiley Feedback Ltd
HappyOrNot
Turn feedback into revenue
High quality in-the-moment feedback
Improve customer service
Retain employees
Increase revenue
From customers, employees, patients, students, visitors, guests, website users, people you email and many more.
Improving made Easy
Get the most for your business with the world’s leading feedback solution.
Easily transform feedback into usable business insights.
Uncover Pain Points
Improve experiences
Increase loyalty & referrals
Manage your brand
Grow revenue
The HappyOrNot process:
Measure - Monitor - Improve - Repeat
Measure
Use our globally-recognised Smiley Devices to capture high quality feedback in seconds.
Monitor
Use our online Reporting Service to view your feedback results 24/7. Discover how people are feeling about your service right now & make immediate changes to improve service.
Quickly identify Highlights & Pain-Points.
Set targets and comparisons
Improve
Make data-driven decisions to improve service for happier users.
Repeat
Re-measure to see what Users think of your improvements. Increase loyalty and watch your profits grow.
Cover all your Touchpoints
PHYSICAL TOUCHPOINTS: use Smiley Touch and/or Smiley Terminal devices. Approachable & fun-to-use
DIGITAL TOUCHPOINTS: use Smiley Digital for emails, webpages, apps, WhatsApp, SMS & more
Measure using our Smileys
Our Best Seller
Tells you WHY people are unhappy and quickly shows you where to make improvements.
Smiley Terminal™
The Original
Quick & approachable
Collect maximum feedback in high-traffic areas.
Smiley Digital™
Email & Online
Our digital solution for your customers with instant, high-volume actionable feedback.
