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HappyOrNot

Feedback made easy

"In-the-moment" feedback
Improve service
Retain employees
Cut costs & increase revenue

Feedback from customers, employees, patients, students, visitors, hotel guests, website users, people you email and many more.

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Improving made Easy

Get the most for your business with the world’s leading feedback solution.
Easily transform feedback into usable business insights.

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Uncover Pain Points

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Improve experiences

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Increase loyalty & referrals

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Manage your brand

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Reduce costs & grow revenue

The HappyOrNot Service
Measure - Monitor - Improve - Repeat

Measure

Use our globally-recognised Smiley Devices to capture high quality feedback in seconds.

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Monitor

View your feedback results 24/7.

Discover how people are feeling about your service right now quickly identifying highlights & pain-points.

Set targets for Happiness and compare performance

Best feedback report
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Improve

Make immediate data-driven changes to improve service and create happier users.

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Repeat

Re-measure to see what they think of your service changes. 

Increase loyalty and watch your costs drop and your profits grow.

Improve customer service

Cover all your Touchpoints

Use our Smiley Touch and Smiley Terminal kiosks to cover your physical touchpoints. They're approachable & fun-to-use

Use our Smiley Digital option to cover your online touchpoints in emails, webpages, apps, WhatsApp messages, SMS messages & more

Measure using our Smileys

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Our Best Seller

Tells you WHY people are unhappy and quickly shows you where to make improvements.

Smiley Terminal™

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The Original

Quick & approachable

Collect maximum feedback in high-traffic areas.

Smiley Digital™

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Email & Online

Our digital solution for your customers with instant, high-volume actionable feedback.

Creating happiness in every business, worldwide

Contact us, ask for a quote or book a free online demo

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