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Service Packs to suit your business

HappyorNot offers two types of subscription (Service Packs):

ESSENTIALS or PROFESSIONAL.

The ESSENTIALS Service Pack

Know your customer and employee satisfaction levels
Fast and effortless way to enter your business into the world of Experience Management

Empowering your organisation

  • Online onboarding, training and webinars

  • 24/7 access to our Service Handbook (for everyone in your organisation)

  • 24/7 access to our detailed Knowledge Base articles (everyone with access to HappyOrNot Reporting)

  • Tips from our Customer Success team (placement, question to use, understanding the data)

  • Extended 5 days/week email customer support

High-volume feedback collection in every experience point

  • Choice of Smiley Terminal and Smiley Touch range gives you the best options for different physical environments and traffic flows

  • All feedback collecting Smileys are pre-configured and come with fully independent wireless communication

  • Feedback Collecting Smileys are delivered to your locations and are ready to use out of the box

  • Unlimited surveys and feedback responses

  • Smiley Touch: Multilingual support (35 languages supported currently). Configurable survey speed for different traffic flows and animated Smileys.

  • Smiley Terminal: Built-in Misuse protection

Real time insights

  • Access for up to 3 users per product subscription Pinpoint focus areas.

  • Key performance insights such as Best & Worst hours or day, top and bottom performing locations.

  • Comparison of performance between different areas and locations (branches).

  • Trending and fluctuation data for responses and changes in performance using the Happy Index.

  • Hot spot identification in performance levels with hourly & weekly patterns combined with heat maps.

  • Pain Points and Highlights (Smiley Touch, Smiley Digital and Smiley Terminal with Smiley Link).

  • Open text feedback (Smiley Touch, Smiley Digital and Smiley Terminal with Smiley Link).

Better-targeted analytics

  • Results for an area (includes multiple Smileys) or location (includes only 1 Smiley).

  • Results per survey

  • Results per selectable time period(s)

  • Results per opening hours/opening days

  • Results display as responses, percentage of responses, or as a table of values

  • Choice of performance score: Happy Index or NPS

  • Built-in spam filter for open text feedback

The PROFESSIONAL Service Pack

Optimise your business through real-time experience insights

  • Everything in Essentials, plus:

  • Real-time insights on your operational performance

  • Instant notifications of changes in service levels and real-time frontline collaboration

  • Export functions

  • Use of free App

Empowering your organisation - everything in Essentials, plus:

  • Online onboarding, training and webinars

  • 24/7 access to our Service Handbook (for everyone in your organisation)

  • 24/7 access to our detailed Knowledge Base articles (everyone with access to HappyOrNot Reporting)

  • Tips from our Customer Success team (placement, question to use, understanding the data)

  • Extended 5 days/week email customer support

  • Mobile app for iOS or Android for instant on- the-go access to the real-time results. Quick and easy biometric login included.

  • Priority customer support.

High-volume feedback collection in every experience point - everything in Essentials, plus:

  • Choice of Smiley Terminal and Smiley Touch range gives you the best options for different physical environments and traffic flows

  • All feedback collecting Smileys are pre-configured and come with fully independent wireless communication

  • Feedback Collecting Smileys are delivered to your locations and are ready to use out of the box

  • Unlimited surveys and feedback responses

  • Smiley Touch: Multilingual support (35 languages supported currently). Configurable survey speed for different traffic flows and animated Smileys.

  • Smiley Terminal: Built-in Misuse protection

  • Advanced reporting setup

Real time insights - everything in Essentials, plus:

  • Access for up to 5 users per product subscription Pinpoint focus areas.

  • Key performance insights such as Best & Worst hours or day, top and bottom performing locations.

  • Comparison of performance between different areas and locations (branches).

  • Trending and fluctuation data for responses and changes in performance using the Happy Index.

  • Hot spot identification in performance levels with hourly & weekly patterns combined with heat maps.

  • Pain Points and Highlights (Smiley Touch, Smiley Digital and Smiley Terminal with Smiley Link).

  • Open text feedback (Smiley Touch, Smiley Digital and Smiley Terminal with Smiley Link).

  • Access for up to 5 users per terminal subscription

Advanced Analytics - everything in Essentials, plus:

  • Results for an area (includes multiple Smileys) or location (includes only 1 Smiley).

  • Results per survey

  • Results per selectable time period(s)

  • Results per opening hours/opening days

  • Results display as responses, percentage of responses, or as a table of values

  • Choice of performance score: Happy Index or NPS

  • Built-in spam filter for open text feedback

  • Dashboards refresh automatically at set intervals, up to every minute

  • Real time benchmarking of smileys and follow-ups against configurable past periods.

  • Exporting of data for one or multiple locations.

  • Exporting of alert notifications and open text comments

Incident Management (Professional Pack only)

​Real time collaboration and incident management

 

  • Push notifications to mobile, with user tagging.

  • Email notifications as back-up channel.

  • Multiple options for rule-based Real Time Alert notifications, for both positive and negative developments.

  • Alert notifications with Pain Point/Highlight and commenting feature.

  • Commenting and collaborative alerts and trigger actions with push notifications.

  • Use commenting to record operational reasons and service improvements.

  • Real-time view of all incidents across multiple locations

Engagement (Professional Pack only)

Easy sharing of results to consumers and internal stakeholders

  • Real-time, scalable, survey result displaying for sharing on info screens and/or web pages.

  • PPT export functionality, to easily create and share custom PowerPoint reports

Service Pack comparison

To download a handy service pack comparison chart, please click the link below:

Contact us, ask for a quote or book a free online demo