Subscription Types

Know your customer and employee satisfaction levels
Fast and effortless way to enter your business into the world of Experience Management

Empowering your organisation

Online onboarding, training and webinars
24/7 access to our Service Handbook (for everyone in your organisation)
24/7 access to our detailed Knowledge Base articles (everyone with access to HappyOrNot Reporting)
Tips from our Customer Success team (placement, question to use, understanding the data)
Extended 5 days/week email customer support
Free use of App (iOS and Android)

High-volume feedback collection in every experience point

Choice of Smiley Terminal and Smiley Touch range gives you the best options for different physical environments and traffic flows
All feedback collecting Smileys are pre-configured and come with fully independent wireless communication
Feedback Collecting Smileys are delivered to your locations and are ready to use out of the box
Unlimited surveys and feedback responses
Smiley Touch: Multilingual support (35 languages supported currently). Configurable survey speed for different traffic flows and animated Smileys.
Smiley Terminal: Built-in Misuse protection

Real time insights

Access to an unlimited number of users to help pinpoint focus areas.
Key performance insights such as Best & Worst hours or day, top and bottom performing locations.
Comparison of performance between different areas and locations (branches).
Trending and fluctuation data for responses and changes in performance using the Happy Index.
Hot spot identification in performance levels with hourly & weekly patterns combined with heat maps.
Pain Points and Highlights (Smiley Touch, Smiley Digital and Smiley Terminal with Smiley Link).
Open text feedback (Smiley Touch, Smiley Digital and Smiley Terminal with Smiley Link).
Instant notifications of changes in service levels and real-time frontline collaboration

Better-targeted analytics

Results for an area (includes multiple Smileys) or location (includes only 1 Smiley).
Results per survey
Results per selectable time period(s)
Results per opening hours/opening days
Results display as responses, percentage of responses, or as a table of values
Choice of performance score: Happy Index or NPS
Built-in spam filter for open text feedback

Optimise your business through real-time experience insights

Empowering your organisation - everything in Essentials +

Online onboarding, training and webinars
24/7 access to our Service Handbook (for everyone in your organisation)
24/7 access to our detailed Knowledge Base articles (everyone with access to HappyOrNot Reporting)
Tips from our Customer Success team (placement, question to use, understanding the data)
Extended 5 days/week email customer support
Priority customer support.

High-volume feedback collection in every experience point - everything in Essentials +

Choice of Smiley Terminal and Smiley Touch range gives you the best options for different physical environments and traffic flows
All feedback collecting Smileys are pre-configured and come with fully independent wireless communication
Feedback Collecting Smileys are delivered to your locations and are ready to use out of the box
Unlimited surveys and feedback responses
Smiley Touch: Multilingual support (35 languages supported currently). Configurable survey speed for different traffic flows and animated Smileys.
Smiley Terminal: Built-in Misuse protection
Advanced reporting setup

Real time insights - everything in Essentials +

Unlimited number of Users to help pinpoint focus areas.
Key performance insights such as Best & Worst hours or day, top and bottom performing locations.
Comparison of performance between different areas and locations (branches).
Trending and fluctuation data for responses and changes in performance using the Happy Index.
Hot spot identification in performance levels with hourly & weekly patterns combined with heat maps.
Pain Points and Highlights (Smiley Touch, Smiley Digital and Smiley Terminal with Smiley Link).
Open text feedback (Smiley Touch, Smiley Digital and Smiley Terminal with Smiley Link).

Advanced Analytics - everything in Essentials +

Results for an area (includes multiple Smileys) or location (includes only 1 Smiley).
Results per survey
Results per selectable time period(s)
Results per opening hours/opening days
Results display as responses, percentage of responses, or as a table of values
Choice of performance score: Happy Index or NPS
Built-in spam filter for open text feedback
Dashboards refresh automatically at set intervals, up to every minute
Real time benchmarking of smileys and follow-ups against configurable past periods.
Exporting of data for one or multiple locations.
Exporting of alert notifications and open text comments
API included

Incident Management (Professional Pack only)

Real time collaboration and incident management

Push notifications to mobile, with user tagging.
Email notifications as back-up channel.
Multiple options for rule-based Real Time Alert notifications, for both positive and negative developments.
Alert notifications with Pain Point/Highlight and commenting feature.
Commenting and collaborative alerts and trigger actions with push notifications.
Use commenting to record operational reasons and service improvements.
Real-time view of all incidents across multiple locations

Engagement (Professional Pack only)

Easy sharing of results to consumers and internal stakeholders

Real-time, scalable, survey result displaying for sharing on info screens and/or web pages.
PPT export functionality, to easily create and share custom PowerPoint reports

Contact us, ask for a quote or book a free online demo