Retail CX Data
to fuel & grow profits
How you can monetize retail CX insights
of customers find CX more important than price
more likely to make an additional purchase
revenue growth for CX leaders vs. CX laggards
Do you know if you're delivering a great customer experience (CX)?
The retail landscape and customer expectations are constantly changing. The HappyOrNot service gives you real-time CX visibility across all customer touch-points in your stores so you know exactly how well you perform and where to make immediate improvements.
500,000 feedback responses collected and reported daily
Trusted CX solution
Used by 1,000 retail industry leaders, worldwide
Customer dissatisfaction decreases 19% in just 12 months
We help you achieve your key CX metrics
Our service delivers you structured, easy-to-understand retail CX data that will help you connect your ongoing service performance to actionable insights.
1. Measure customer satisfaction at all in-store customer touch-points
2. Identify pain-points.
3. Make immediate changes to improve
4. Test your improvement initiatives in real-time to verify the actions are working.
Leverage data into actionable insights
The reason most retail data analytics solutions fail is because they’re too complex.
Companies only analyse 10% of the data they collect.
39% say they have too much data and not enough analysis
13% say they have the data but their tools can’t make sense of it.
With our simple reporting Interface, the HappyOrNot solution eliminates this confusion.
Our actionable insights let you make improvements immediately. Continuously measuring the effect on the business in real-time and fine-tuning until you reach your CX goals.
Track your performance via real-time trending data. The blue Happy Index line pinpoints the exact time and place of CX decline so that you can investigate causes in order to take action immediately.
Real-time CX tracking
Get full performance visibility for each location you manage. Drill-down to identify trends and best-practice for each location. This helps you test and verify actions taken to improve any low performers.
See the status of your key performance results at a glance. We summarise all of your important details so you can focus on the red flags.
CX performance snapshot
Many ways to integrate and display your results 24/7