Copy of Smiley Touch | HappyOrNot in the UK

Smiley Touch™

Find out WHY your customers are unhappy

The stylish Smiley Touch feedback device is the easiest way to discover the pain-points that are making your are unhappy.

Ready to use in minutes

Quick to assemble and activates upon plug-in.

Three-tier insights

First question; Follow-Up selection; and Open Feedback screens.

Engaging user experience

Sleek, seamless interface guides the user through the feedback experience smoothly and effortlessly.

Anti-COVID Protection

NANOSHIELD antimicrobial screen protector tested in conformity with the ISO 21702 standard.

Hand sanitiser holder.

Three Tier Insights

The Smiley Touch guides people through a simple 3 screen-process to help you identify what parts of your service are making people happy or unhappy.

Making it easy for you to identify exactly where you need to make any improvement changes.

Screen 1: Survey Question

Ready to use in minutes
Quick to assemble and activates upon plug-in

3-tier insights (see the work flow image)
First Screen: The Survey Question

Ask anything you like. The question can be changed in minutes in the software.

Second Screen - WHY?

Icons make it quick & easy to identify both "Highlights" (from positive feedback) and "Pain Points" (from negative feedback) in a simple click. You choose the icons that suit your business from our library or we can make them for you.

You can also choose to have different follow up icons for positive feedback than you have for negative feedback.

Third Screen - Open Feedback

Users type in their open feedback using the virtual keyboard to further help you identify what has made them happy or upset them about the service they received.

Engaging user experience

Sleek, seamless interface guides the user through the feedback experience smoothly and effortlessly.